Caron Stone & Qifeng No.7 Light Luxury Hall

We provide quotations within 24 hours after receiving your inquiry. As for samples, we offer free samples for most of our standard products, but shipping costs need to be covered by the client. For custom samples, a small fee may apply to cover the cost of production.

Typically, standard samples are shipped within 3-5 working days. For custom samples, it may take up to 7-10 working days, depending on the complexity of the design. For mass production, the lead time usually ranges from 15 to 30 days after receiving the confirmed order and deposit, but this can vary based on the order size and product specifications.

We take product protection very seriously. During shipping, we use high-quality packaging materials and techniques to ensure your products arrive safely. Regarding intellectual property, we have strict policies in place to protect your designs and ideas. We can also sign a Non-Disclosure Agreement (NDA) to provide additional assurance.

We provide comprehensive after-sales support. If you encounter any issues with your order, please contact us within [X] days of receiving the goods. We will assist with troubleshooting, replacements, or refunds as necessary. Our goal is to ensure your complete satisfaction.

We work with reliable logistics partners to ensure your orders are shipped efficiently. We offer various shipping options, including sea freight, air freight, and express delivery. We will provide you with a tracking number so you can monitor the shipment status in real-time.

We provide quotations within 24 hours after receiving your inquiry. For standard products, we offer free samples, but the shipping costs are to be covered by the client. For custom samples, a small fee may apply to cover the production costs.

You can expect to receive the sample within 5-7 business days for standard products. For custom samples, the lead time may be 7-10 business days, depending on the complexity of the design. Once the sample is approved, the lead time for mass production typically ranges from 3-4 weeks, depending on order size and specifications.

We take rigorous measures to ensure your products are safely packaged and transported. This includes protective wrapping, custom packaging, and the use of secure shipping methods to prevent damage during transit. Additionally, we are committed to protecting your intellectual property and ensure that your designs and specifications are confidential and secure throughout the process.

Our after-sales service is designed to ensure that you are completely satisfied with your purchase. We offer warranty on our products, provide support for any issues that may arise, and ensure any defects or damages are promptly addressed. Our customer service team is available for ongoing support, offering solutions to any challenges you might face post-purchase.

We offer flexible shipping solutions to meet your needs. Our logistics team coordinates with trusted carriers to provide cost-effective shipping options, ensuring your products arrive on time and in perfect condition. We can manage international shipping and handle all customs documentation, making the entire process seamless for you. Shipping lead times depend on your location and order size.